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April 30, 2007

Don't Travel Without Javascript

travel travelocity web site A look at Javascript and its use on travel websites like Travelocity and Kayak.

Travelocity and Kayak both take a heavy-handed approach. They set up a security gate, where Javascript dogs sniff each incoming request. If Javascript is disabled, the guards kindly give you a customer alert.

 

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Posted on April 30, 2007 05:43 PM by travel139.
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April 12, 2007

Podcast Tour Guides

ipod chicago Do iPods spell the end of tour guides?
I’ve written about using travel/tour podcasts before (just think, your kids are plugged in but they only look like they’re not learning anything as you walk the streets of New York or Paris.) There are language podcasts, a whole list of travel podcasts on the UK’s Guardian site, podcasts from Europe expert Rick Steves, plus a bunch more tips here on iPods and family travel.
 

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iPod and audio tours: The death of tourguides? � TravelBlog Archive � Family Travel

Posted on April 12, 2007 05:26 PM by travel139.
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The Gift Of Travel

travel international papers An alternative to Travelocity that donates some of its commissions to charity.
If you gotta go, why not give something back. Websites such as www.causetravel.com are popping up all over the internet. Cause Travel is actually an online travel booking engine for the “National Foundation for Cancer Research”. Non for profits and charity’s are using such sites in an ingenious way to raise funds for their cause. The built in commissions on every plane ticket, hotel, or car rental that would usually go to massive conglomerates such as Travelocity or Orbitz are sent to the organization instead.
 

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Your Travel Biz Source � YTB Travel Archive � Traveling for Cancer

Posted on April 12, 2007 05:09 PM by travel139.
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October 12, 2006

"I Left My Hamstrings ... In San Francisco"

travelocity travel for good Nice story about a Travelocity Travel for Good day.

About 30 employees, friends, and family joined in the San Francisco National Public Lands Day effort, which was co-sponsored by Travelocity and served as the kickoff event for Travelocity’s cause program, Travel for Good.

 

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“I Left My Hamstrings…in San Francisco”

Posted on October 12, 2006 04:40 PM by travel139.
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October 09, 2006

John D. MacArthur Beach State Park Cleanup

travelocity travel for good Another good Travelocity Travel for Good story.

As part of the Give Time Together Campaign and Travelocity’s Travel for Good program, our group was dedicated to helping clean up the beach at John D. MacArthur Beach State Park in North Palm Beach.

 

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John D. MacArthur Beach State Park Cleanup - North Palm Beach

Posted on October 9, 2006 05:39 PM by travel139.
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August 29, 2006

Avoid Travelocity

travel travelocity gnome on floor An unhappy Travelocity user.

Don’t believe the ads. Don’t believe there’s a little blue gnome out there looking for your best interest. If you get suckered into one of their low-low-price travel deals, try to get it straight from the airline as the price will only vary by a few bucks. Travelocity is perhaps the worst travel agent I’ve ever worked with. They are inflexible, bind you to retarded rules and while they claim to do everything they can to get it right they will hide behind every “policy” under the sun to make sure they do not have to go an inch outside their commitment to put butts in seats of airliners, hotels beds or cruise ship deck chairs. If all you have to use is their website, they’re fine, but the second you have to get in touch with a living human being, get ready to be pulled down into a vortex of horrible customer service, barely-understandable agents and people who’d rather yell at you than help.

 

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Avoid Travelocity… The Gnome is a Liar (and is probably named Pradeep)

Posted on August 29, 2006 03:39 PM by travel139.
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August 07, 2006

Travel Agents Beat Travelocity

travel agent Ten reasons to use a travel agent instead of Travelocity and other online travel services.
If you think websites like Expedia, Travelocity & Kayak eliminate the need for a travel agent, I give you 10 reasons why you are dead wrong.
 

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sellsius� real estate blog � Blog Archive � Why A Travel Agent Is Better Than Expedia

Posted on August 7, 2006 12:40 AM by travel139.
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July 14, 2006

Saving On Travelocity

travel london This blogger recommends Travelocity for business travel savings.

Yet, check Travelocity and you’ll see that a flight from New York to London takes as little as 6 hours, 25 minutes and is non-stop! Better yet, on Virgin Atlantic I came up with a round-trip air fare of $551 US, just over half what I paid to travel within North America.

 

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Underground Seminar Early-Bird Discounts End July 15th

Posted on July 14, 2006 04:42 PM by travel139.
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May 24, 2006

Summer Vacation Before The Internet

travel travelocity web page Click through for a review of the best travel website.

I think the world rejoiced when web-based travel sites came out. Orbitz, Travelocity and such changed our lives. I can’t even remember what it was like before them.

 

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Posted on May 24, 2006 04:42 PM by travel139.
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May 03, 2006

My Multi-leg Trip Costs

travel ticket counter line The frustration of trying to allocate the cost of each segment of a multi-leg trip to a different client.

In a couple of weeks I have back-to-back on-site jobs with several east-coast clients. So I went onto Travelocity and booked a multi-leg trip. Simple enough. When I finished my complex reservation and booked the ticket, I was duly charged a total fare for my trip.

 

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Travelocity and the mysterious total cost for my multi-leg trip

Posted on May 3, 2006 04:43 PM by travel139.
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Lawn Gnome Was No Help

travel lawn gnome mooning Thanks for playing at Travelocity!

Of course, I thought of the obnoxious lawn gnome commercial: Travelocity. Their options for anything under a C-note a night (in the city I want to book a hotel room) were non-existent, and that’s incredibly un-helpful. I would recommend them only to people who have money to burn and/or really like lawn gnomes.

 

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Posted on May 3, 2006 04:43 PM by travel139.
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March 26, 2006

4 Kids And A Hotel

travel kids Lessons from traveling with kids.

To find a place to stay I first went online to see what hotels offered suites where 6 people could stay. I didn't want to get 2 hotel rooms because the cost of 2 rooms would typically be more expensive then a suite that could accomodate 6 people. It would also mean that my wife and I would need to split up between the rooms to keep an eye on the kids. I first went to Travelocity to see what they had. Travelocity had a dropdown box asking how many kids and adults I needed a room for. After filling in the options they gave me a good selection of rooms that could accomodate 6 people. However, none of them were close enough to where my wife wanted to stay. I then went to Expedia and Orbitz. Both of those sites also had dropdown boxes for the number of adults and kids, but they returned results of hotels that clearly could not handle 6 people. So if you need a travel search that can handle larger families, Travelocity is the better one to use.

 

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Posted on March 26, 2006 04:41 PM by travel139.
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March 19, 2006

RSS Feeds For Travel

travel travelocity screen An easy way to get the latest on travel deals? Try reading RSS feeds from Travelocity, Orbitz, Kayak, and others.

Retailers with a dynamic product mix and customers who are passionate about new products are particularly well suited to RSS feeds. TowerRecords.com, for instance, allows users to sign up to hear about new music releases in a variety of genres, through its “Tower Alerts” service. Travel sites like Kayak, SideStep, Travelocity, Orbitz and others have also recently introduced RSS feeds showing good deals or destination suggestions.

 

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RSS Feeds Aim to Simplify Web Shopping

Posted on March 19, 2006 04:41 PM by travel139.
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February 20, 2006

The Non-Smoking Room

travel travelodge kentucky Not a happy time at Travelodge.

I left work about noon (much thanks to Bossman for letting me out early) and hit the road. 357 miles later, I hit Newport, KY and pulled into the Travelodge parking lot. There was a nice big sign for the motel as I crossed the bridge into Newport, and there was a fairly new Aquarium and shopping area right across the street so I was hopeful. The lady at the front desk was quite nice, so I was still hopeful as I made my way to the room. Then I opened the door. Not so good. It was a non-smoking room, but it reeked of smoke and I later found ash on the bathroom floor, like the maid had been smoking in there or something while cleaning the shower. The pictures don’t really do it justice. Wallpaper was peeling, the thermostat came from a museum (and was so convoluted, that they included instructions mounted to the wall next to it), electrical plugs weren’t screwed in, etc. Oh well, I had prepaid on Travelocity, so it was too late to change now. And for all it’s faults, the Travelodge is in a really convenient location. So be it.

 

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Posted on February 20, 2006 03:44 PM by travel139.
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February 01, 2006

Whining About Work

travel travelocity gnome Maybe she should just try kayak.

And also for those of you who asked, yes, the owner’s wife is employed here. She’s technically the owner – tax breaks for being a woman-owned business and all. She was supposed to be a figurehead. Yeah. She’s trying to run the business, and she’s just simply a bean counter. She will lose, quite literally, thousands just to save five or ten bucks. Ridiculous. She expects our reps, who travel one week a month, to check Expedia, Travelocity *and* Orbitz first, then once they’ve found a flight or hotel, to check their websites directly, to see if it’s cheaper, because she’s found that you can sometimes save $5 by doing so. Those were her words verbatim in our sales meeting. So, to save a crummy five bucks, let’s waste an hour or more looking for the best price. An hour that could be spent doing something productive, like, say, WORKING. No. I’m not kidding.

 

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Whining About Work (Again!) And Other Stuff...

Posted on February 1, 2006 03:47 PM by travel139.
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January 16, 2006

Travelocity Versus Orbitz

travelocity gnome Useful comparison here between Travelocity and Orbitz.

I saw one of Travelocity’s commercials this morning, and thought of writing about my experiences with them. I using Travelocity relatively early in their existence, and used them for several years after that.

Read the entire article.
 

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Posted on January 16, 2006 03:45 PM by travel139.
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January 05, 2006

Bought Tickets On Kayak

travel airline I keep seeing reports that kayak is better than the other online travel services.

**Kayak is a search engine for travel that Gary Price turned me onto that has literally saved me probably thousands of $$$ and is so far superior to Expedia / Yahoo Travel / Travelocity that its astonishing. I really hope that this company makes it.

 

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Posted on January 5, 2006 02:47 PM by travel139.
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November 07, 2005

Travel By Kayak

travel travelocity kayak Click through to check out the Kayak online travel service.

Kayak’s Buzz looks pretty rockin’. I wonder if the ‘Wow’ I uttered is similar to the one folks uttered 5 years ago when Travelocity, Expedia, Orbitz launched?

If you blogged about travel, submit your post to Blog Carnival with the submit button at the top of the left column.
 

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Posted on November 7, 2005 03:43 PM by travel139.
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October 29, 2005

Accessing Flight Info On The Web

travel travelocity gnome how ducky Plenty of new web services for travel ... it's hard to keep up.

Since we first blogged about Google offering direct links to online travel databases (Expedia, Travelocity, Orbitz) a few days ago if city pairs are placed in the web search box, others have picked up on yet another Google test. The new service is primarily about accessing pricing info, timetables etc. This is DIFFERENT than the flight info “shortcuts”, “Smart Answers,” etc., that most of the major web engines, the airlines themselves, and others have been offering for several years.

 

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Posted on October 29, 2005 04:41 PM by travel139.
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October 14, 2005

The Science Of Aliens

travel london science museum Just in case you needed an excuse to travel to London.

The Science Museum in London has a new exhibit that may have you frantically hunting Travelocity for a cheap flight. The Science of Aliens, which opens tomorrow and runs until February, explores the science, the fiction, and the philosophy of our search for extraterrestrial life.

 

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Posted on October 14, 2005 05:45 PM by travel139.
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September 26, 2005

What I Would Do If I Were Brave

travel travelocity istanbul We'll hold you to it.

I think my important relationships are mostly strong, but I want to hold them gently today. And I hereby vow that when travelocity sends me those fare watcher messages that includes a city where someone I love lives, I'm going. It's not enough to think "wouldn't that be nice?".

 

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Posted on September 26, 2005 04:40 PM by travel139.
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August 03, 2005

A Few Extra Days

travel chimney rock park Sign me up for this trip!

Then, we’d decided, since we were spending the money on a plane trip down (although not that much through an amazingly cheap travelocity plane/car deal) that we might as well hang out for a few extra days. So we headed to Asheville to a B&B that was nice but not fantastic. Went hiking in Chimney Rock Park and saw where Last of the Mohicans was filmed. The waterfall there is twice as high as Niagra - but nowhere near as wide or as loud. It was rejuvinating to be outside and hiking and to spend the time together.

 

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back to work…

Posted on August 3, 2005 05:49 PM by travel139.
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July 31, 2005

Bad Commercials

travel travelocity gnome at beach I kinda like the little guys.

Have you ever refused to buy a product or use a service because the television commercial is just crappy? I know I have. I will never use Travelocity just because of the stuped "travel gnome." Geez, what a sorry commercial.

 

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Posted on July 31, 2005 04:42 PM by travel139.
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July 30, 2005

Road Warrior

travel travelocity site uk Booking advice from the travel pro:

I do all my travel bookings online, and use multiple travel sites to do the bookings. I use places like Orbitz or Travelocity for comparing rates, along with AAA guides, which I get free with my annual membership (benefits include roadside assistance, maps, and guidebooks). I'll often use individual vendor sites to book hotel rates, since these often offer the best prices over what can be found at the aggregators.

 

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Posted on July 30, 2005 04:41 PM by travel139.
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July 20, 2005

Drifting To Myrtle Beach

travel cypress inn myrtle beach It's hard to find the mom-and-pop places through the major online travel services.

As usual, we were last minute deciding to go, and last minute trying to find a place. Travelocity and all the other online reservation places showed nothing available. I knew there were tons of mom-n-pop places that would have something, but didn’t know how to get phone numbers short of swiping a phone book. Today, on my way to Columbia for a meeting, I stopped at a rest area which had travel flyers, and found some listings with potential.

 

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Posted on July 20, 2005 04:57 PM by travel139.
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July 12, 2005

Sneaky Flight Searches

travel jal jumbo jet approaches hong kong Really good question here:

I just found out today that online flight search websites, such as Travelocity and Orbitz, use information stored in cookies to alter your flight searches. So when you do a search and then come back to do another you will receive different results. The real concern is that the searches are altered to show more expensive flights and fail to reveal the cheapest tickets. If this is the case, do they show you the cheapest fares on the first search, the second, or some undeterminable future search. Anyone know the answer?

 

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Posted on July 12, 2005 05:45 PM by travel139.
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July 06, 2005

Dumb Things People Do To Stop Spam

travel no spam logo Good post on why new anti-spam laws in Utah and Michigan seemed destined to fail ... or convict companies doing legitimate business.

This means that if you sign up for a Travelocity newsletter and you sign up for the registry, Travelocity might be in violation of the Utah and Michigan law by sending you the very information you have requested. Interested in a deal on a hotel getaway package? Not if you live in Utah or Michigan, buddy.

 

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Posted on July 6, 2005 05:49 PM by travel139.
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June 28, 2005

America West And Expedia Experience

travel america west jet Hard to believe that Expedia wouldn't help, but there it is.

On our way home from Las Vegas, my wife and I had a flight out of Las Vegas on American West and a connection in Orange County to San Jose on American. The American West flight was delayed an hour, so we would have missed our American flight. The obvious thing for anyone to do in that situation is to call their travel agent. So, I called Expedia and they were just as useful as tits on a bull. Basically, the guy told me that he couldn’t do anything for me, but was happy to “sell us tickets” if we could not get home. Now that is just plain bad customer service. I approached the America West counter and they were more than happy to help my wife and me out. They went out of their way to get us on new flights home — the flights eventually were delayed also, so they again helped us get a new flight into San Francisco with a shuttle back to San Jose. I applaud America West’s commitment to their customers (even when they have connecting flights with other airlines). I criticize and denounce Expedia for their terrible customer service — sure they are a low-cost travel agency, but they should do much better when their customers are stranded. Next time, my wife and I will try Yahoo! Travel, Travelocity or one of the other travel sites.

 

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Posted on June 28, 2005 05:45 PM by travel139.
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June 15, 2005

Meta Travel Engines Show Gains

travel beach vacation Might want to check out some of these travel meta-search engines when you need a cheap airline ticket:

Travel search engines Farechase, Kayak, Mobissimo, and Cheapflights showed big spikes in traffic in the last six months, Hitwise reported in MediaPost. Kayak visits were up more than 6,000% from October 2004 through April 2005. Farechase showed a 659% increase. Mobissimo grew 350% gain, and Cheapflights was up 56%. The travel market share of visits to those four meta search engines picked up 304% in the first half of 2005, while that of the top five online travel agencies (Expedia, Travelocity, Orbitz, Yahoo! Travel, and CheapTickets) increased by just 11%. blogs.zdnet.com

 

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Posted on June 15, 2005 04:28 PM by travel139.
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June 04, 2005

Don't Believe Those Stars

travelocity howard johnson tucson arizona I think this means that you have to stay at a four star hotel if you don't want bullet holes in the room.

We spent Thursday looking at four different apartments. We then got to our "hotel", the Howard Johnson. I do not believe we could have found a worse place that was rated "3 stars" on Travelocity. I won't go into details, but I never expected to find a bullet hole in a window where I stayed at. Let's just say that we are no longer staying there and got a refund from Travelocity and the Best Western that we are staying in now is actually cheaper (go figure). I took some pics of the room which I can post later when back in Minnesota.

 

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Posted on June 4, 2005 04:27 PM by travel139.
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June 02, 2005

Travelocity Customer Follow-up

travelocity gnome The blogosphere has a postive influence on Travelocity!

Based on Rick’s feedback, Travelocity is now examining implementing a program in the spirit of Customer Champions that will take the guess work out of following up and will also provide feedback to the customer on their issue, problem, or suggestion.

If you've been following along, you'll recall that I blogged about Travelocity in the hopes of giving you some suggestions on customer service following. The lesson/observation was that it is not enough to just answer email fast or respond with yes we ... [Read More]

 

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Posted on June 2, 2005 04:29 PM by travel139.
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Getting The Best Deal

travel cheap ticket If the major travel sites are promoting deals, they may not provide you with all your travel options. This blogger offers an alternative.

To add to the problem, many travel sites such as Orbitz, Expedia and Travelocity claim to search all available airfare and hotel deals out there, but here's the hidden, ugly truth: these sites often make exclusive "deals" with travel providers, exclude many of the lower-cost airlines from searches, or favor one airline over another in their search results.

 

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Posted on June 2, 2005 04:29 PM by travel139.
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Travelocity Buys LastMinute.com

travel beach More consolidation in the online travel space:

Just heard on the radio that LastMinute.com are being bought for something like 850 million by Travelocity. Couldn’t find it on /. or the Register but maybe it’s too new…

 

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Posted on June 2, 2005 04:29 PM by travel139.
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May 18, 2005

More Is Often Less

travel agent A lot of travel agents are also turning domestic business over to the airlines and the online sites and focusing on international travel where they can add more value.

Picked this up off the news wire. The point of the release is that more and more "boomers" are turning to travel sites like Travelocity, Expedia, etc., for their travel needs, and abandoning travel agents in the process.

 

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Posted on May 18, 2005 04:24 PM by travel139.
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May 17, 2005

AARP Passport A Work In Progress

travelocity passport Good marketing idea, but apparently leaves a bit to be desired.

Earlier this spring, Travelocity launched AARP Passport, an online travel-booking site that claims to offer AARP members exclusive travel discounts plus access to all of Travelocity's regular deals. The site does provide members with some exclusive deals and easier access to certain long-standing AARP discounts, but Passport is still a work in progress.

 

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Posted on May 17, 2005 04:33 PM by travel139.
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May 03, 2005

Travelocity: Indian Outsourcing Done Right

An argument for outsourcing customer service to India ... if it's done right:

All companies that outsource should do as good a job of outsourcing to India as Travelocity does, and if all of the outsourcing firms hired such competent people, you'd have a lot less complaints. However, getting decent outsourced reps requires paying decent money, and most of the companies who outsource are so cheap that even though they're saving money by going overseas, they want to save even more by hiring the bottom of the customer service barrel.

 

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Travelocity: Indian outsourcing done right (and they should outsource more)

Posted on May 3, 2005 05:29 PM by travel139.
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May 01, 2005

several things

travelocity I'm getting more and more disenchanted with the "values" I'm getting on travelocity. If it seems like a good deal, it probably isn't available. What brought this to mind was that I came across this blog entry this morning (tip to Rachel), in part:

- Travelocity has some good deals on airfare. At first glance. But then when you actually try to get specific information you find out that either a) all of the flights are sold out for then entire time period for which they are advertised or b) they may be offering round trip flights from New York to Frankfurt but the particular airline doesn’t actually have service from Frankfurt to NYC, only NYC to Frankfurt. So in both cases I’m left wondering why they advertised something completely useless in the firstplace and why it’s...

 

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Posted on May 1, 2005 06:10 PM by travel139.
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April 25, 2005

Travelocity Gnome Blog?

travel travelocity gnome Lots of noise in the blogosphere about Travelocity's gnome ... and now a call for the gnome blog!

My vote for the next character blog? Travelocity's .

Has anyone touched on the fact that in the event that if Travelocity's gnome needs to blog, he (They) could Flickr it?

 

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Fake/Fiction/Character Blogs

Posted on April 25, 2005 05:28 PM by travel139.
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April 07, 2005

The Travelocity Gnome

travelocity gnome I will not have anything bad said about the travelocity gnome. Oops, I'm wrong again.

There's something about those Travelocity "Roaming Gnome" commercials that I just don't understand. The gnome is supposed to be a "denouncer of travel myths", so they always start out with a "myth" that allegedly is disproven by the gnome announcing some great deal you can get on Travelocity. Then the second "myth" the gnome attempts to disprove is always something he's completely wrong about, like jellyfish being "cuddly" or the Mona Lisa "begging to be smooched".

If the gnome is so completely wrong about the other stuff, how are we supposed to trust he knows what he's talking about in regards to Travelocity's deals? I know, it's just an ad campaign... but seriously, somebody didn't think it through.

 

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Posted on April 7, 2005 03:17 PM by travel139.
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April 05, 2005

Do Hotels Care Where You Booked?

travel hotel room This blogger thinks hotels might treat you differently if you booked a room through an online service.

Prior to leaving for this trip I read a great post on someone's blog about hotels that show their displeasure at guests who book reservations via discount services ( Travelocity, Expedia, etc) by either giving them lousy rooms or removing night time mints.

I spent about two hours over the weekend trying to find the post ( note to self: --always grab the URL of things you want to include in blog)

I couldn't find the post but I did find a related article in U.S. News &World Report. Last night I just drove up to the Hampton Inn and requested a room. The only thing I cared about was the free wireless service. A couple of years ago I chose hotels based on the exercise room, now its whether it offers wireless and if that service is free.

Later this week I will have an opportunity to experience this phenomenon myself. I have a reservation in Chicago that I booked through Travel Zoo and got a great rate at the Whitehall Hotel.

 

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Posted on April 5, 2005 03:24 PM by travel139.
Filed in Travel Blog under travelocity.
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New Travel Search Engines Offer Good Meta Searches

travel jet take off Here's another great way to look for travel online.

I stopped using a travel agent about 5 years ago and while it can take a little time to find that deal you want, with a little work it can be done. Aside from going directly to the airline web sites looking for fares I also compare fares using Travelocity and Expedia. But three new meta search engines have emerged that offer another avenue to help you. They are Kayak, Mobissimo and Sidestep.

To test these new services I did several searches for travel I have planned in the near future. The results were interesting. To start Travelocity and Expedia results were almost identical with Expedia being just a bit cheaper. However the three new search engines all found cheaper options than Travelocity or Expedia and not just by a few dollars but by a substantial amount with Kayak consitently finding the cheapest fares.

 

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Posted on April 5, 2005 03:24 PM by travel139.
Filed in Travel Blog under travelocity.
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April 03, 2005

Rental Car Sticker Shock

travelocity hertz hidden travel costs Travelocity helps travellers uncover more of those hidden travel costs.

Travelocity has again published a list of airports that have the dubious distinction of being the worst in the nation when it comes to rental car base rate add-ons – like taxes and other fees charged by local governments that target a captive audience like travelers. This year, the top two airports are in Texas.

 

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Posted on April 3, 2005 03:15 PM by travel139.
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March 31, 2005

Travelocity Woes

travel passengers in line at airport A customer who's fed up with Travelocity.

Travelocity.

The folks at Delta cancelled the flight that I purchased. Should be no big deal, right? Right. Riiiight. It was a big deal. At 2:42 yesterday I got an email that said that I needed to call Travelocity right away, my flight reservation had changed. Turns out that my flight from Lansing to Cinncinati had been cancelled. However, I had been booked on a new flight.

So, I call Travelocity. Turns out the flight that I'd been booked on left lansing at 9:06 pm. This was problematic as my scheduled flight from Cinncinati to Atlanta left at 8:45pm. This is called a misconnect. The first gentleman I spoke with was certain that I needed to send my paper tickets back to the main Travelocity office in San Antonio so that I could be issued new tickets. I was assured that nothing could be done until I sent those paper tickets back. To accomplish the information transfer described above took around 20 minutes (most...

Well, I didn't just want a paper ticket that would misconnect me, so I called travelocity back. This time I spoke with a woman named Jennifer. Nice woman. She informed me that the fellow I'd just spoken with for the past 20 minutes was, in fact, dead wrong about sending my paper tickets back. All I needed to do was show up at the airport. Great, I thought, now all we needed to do was deal with the misconnect.

I don't know if any of you have ever been on hold with Travelocity.com, but if you have been, you're probably aware that their hold music is the sort that makes people go postal. It wouldn't have been so bad if I'd been on hold for, oh, say 10 or 15 minutes--but after 35 minutes of hold music I was about ready to start killing things.

I'm very grateful to these two women--Jennifer and the Delta representative. However, their employer, Travelocity, should be ashamed of itself. First of all, they should be properly trained so that they can deal with easy to fix problems--like mine--in something under the hour and a half that it took for them to figure out my minor problem.

I have a lot of sympathy for Jennifer. She was most likely working in India--where Travelocity has outsourced it's call center. That means that she was dealing with ornery Americans for her shift which probably went from something like Midnight to 10am, her time.

I don't really like dealing with pissy Americans ever! Imagine doing that on the night-shift. Regardless of her kind service, I'll probably refrain from working with Travelocity again. Too many stories of nightmares out there for me.

 

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Posted on March 31, 2005 02:12 PM by travel139.
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March 29, 2005

Travelocity CEO Named Top Entrepreneur

travel travelocity american vacations yosemite Congratulations to Travelocity!

The Forum for Women Entrepreneurs and Executives (FWE) in Palo Alto named Travelocity chief executive officer Michelle Peluso its top woman entrepreneur.

 

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Posted on March 29, 2005 08:55 PM by travel139.
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March 26, 2005

Checking up for Saturday, March 26, 2005

travel travelocity american vacations yosemite What's the secret in your state?

The Travelocity editors sifted through 30,000 customer nominations and picked the top 10 hidden spots for each state.

 

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Posted on March 26, 2005 06:35 PM by travel139.
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March 22, 2005

Travelocity Now Covers Hotels in Asia Pacific

Hotel Now you can book in Asia Pacific with Travelocity.

Selina Chan is the new Market Manager for South East Asia, Steven Ler becomes Market Manager for Greater China and India, while Katie Han is the Market Manager for South Korea. They will support current Market Manager, Mark Hillman, who has been with Travelocity�s Asia Pacific team since its establishment in 2004. Hillman will now focus on driving business into the partner hotels in the Pacific market and Japan. Alex Nieuwenhuys has been appointed Market Coordinator Asia Pacific.

 

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Posted on March 22, 2005 03:01 PM by travel139.
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March 20, 2005

Travelocity Rated Most Flexible Travel Search

travel travelocity exotic water vacation Go somewhere fun and keep it affordable at Travelocity.

• Compare prices for different dates. Travel+Leisure recommends Travelocity and Orbitz as having among the most flexible search functions, allowing you to search for lowest prices at various times. For example, on Orbitz, you can search for the best deal up to three days before and after any designated date.

 

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Posted on March 20, 2005 03:02 PM by travel139.
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March 19, 2005

21 ways to jump start your career

travel travelocity on a lake This amusing story touches on an incident at Travelocity.

Michelle Peluso, CEO of the travel search engine Travelocity, will never forget the employee who was requesting a meeting to discuss a cost-saving plan and sent an e-mail titled "You Bring the Ice Cream, I'll Bring the $2 Million."

 

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Posted on March 19, 2005 03:01 PM by travel139.
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March 18, 2005

Travelocity's 'Local Secrets, Big Finds for 2005'

Hotel Maybe your next vacation is at Travelocity.

For travelers looking to uncover local treasures, Travelocity has released a list called "Local Secrets, Big Finds for 2005."

 

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Posted on March 18, 2005 03:02 PM by travel139.
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March 16, 2005

Walt Disney World Theme Park Tickets at Travelocity

travel travelocity walt disney world Good news if you want to travel to Disney World: biz.yahoo.com:

"Disney's Magic Your Way Tickets fully complete our TotalTrip Disney package and offer Orlando travelers the easiest way to book a Disney vacation, including airfare, hotel, rental car, airport transfers and discounted theme park tickets in a one-stop shopping process," said Bryan Saltzburg, vice president of packaging and cruises for Travelocity. "These additions truly complement our current offerings from Disney, including 10 on-site Walt Disney World Resort hotels in Orlando and Disneyland Resort theme park ticket packages in Anaheim, California."

 

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Posted on March 16, 2005 03:01 PM by travel139.
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March 15, 2005

Leinenkugel's, Oriental Theatre make Travelocity list

Airplane Fun new destinations in Wisconson: www.bizjournals.com:

A new list by editors of travel Web site Travelocity places the Jacob Leinenkugel Brewery in Chippewa Falls and the Oriental Theatre on Milwaukee's east side among Wisconsin's top 10 off-the-beaten-path travel destinations.

 

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Posted on March 15, 2005 03:02 PM by travel139.
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March 14, 2005

Arizona attractions make Travelocity list

travel northwest airlines takeoff in heat We saw this interesting item at www.bizjournals.com:

Travelocity Monday released its list of Local Secrets, Big Finds vacation/entertainment/restaurant list for 2005, and 10 Arizona desinations made it.

 

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Posted on March 14, 2005 03:02 PM by travel139.
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March 13, 2005

Australian Travellers Flocking To Online Travel Agent Zuji

travel northwest airlines takeoff in heat We saw this interesting item at au.news.yahoo.com:

Travelocity, which bought out its joint ventures in Europe, has an option to buy all of Zuji in January 2006.

 

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Posted on March 13, 2005 06:08 PM by travel139.
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March 12, 2005

Travelocity Teams with Hyatt Corporation to Strengthen Third Generation Net Rate Hotel Connectivity Platform

Hotel We saw this interesting item at biz.yahoo.com:

With this new platform Hyatt Corporation now automatically "pushes" updated net rates and availability to Travelocity whenever there are modifications, thus eliminating the need for Travelocity to query or "cache" this information from Hyatt's CRS. Hyatt brands using Travelocity's third generation connectivity include Hyatt Regency, Grand Hyatt, Hyatt Resort and Park Hyatt.

 

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Posted on March 12, 2005 06:08 PM by travel139.
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Luxe Hotels, Low Prices

Airplane We saw this interesting item at www.kiplinger.com:

The great deals on plush hotel rooms these past few years got you used to lavish accommodations. Scoring low rates was often as easy as one-stop shopping at Expedia.com or Travelocity.com.

 

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Posted on March 12, 2005 05:08 PM by travel139.
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