Travel Blog

Herb Kelleher steps down at Southwest Airlines after quite a ride.

It was a sentimental day over in Dallas yesterday when Herb Kelleher officially stepped down as Chairman of the Board of Southwest Airlines. It won’t, however, be the end of his involvement with the airline. He’s still going to be around for at least 5 years. Apparently he’ll be focusing on getting a more fuel efficient replacement for the airline’s 737s. Rumor has it that the new plane will be powered by Wild Turkey.

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Read more from this blogger: Southwest Ends an Era While American Begins a New One

Are the days of free luggage really over? A report on how airlines are charging.

Delta Air Lines says no. United Airlines is seriously studying it (is there an exam coming up?). Other airlines are staying quiet after American Airlines’ controversial announcement that it will start charging $15 for the first checked bag.

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Read more from this blogger: The day after: is the era of free luggage really over?

Can twitter help with customer service at Southwest Airlines?

Paul Dervan has an interesting post about Southwest Airlines use of Twitter. For those unfamiliar with Twitter, it’s a bit of a mix between an Internet forum and Instant Messaging (watch this video for a better example.) Paul, the interested marketeer, points out that:

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Read more from this blogger: Are offline thoughts not as interesting as online thoughts?