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May 26, 2008

Twitter in the Air

travel twitter Can twitter help with customer service at Southwest Airlines?

Paul Dervan has an interesting post about Southwest Airlines use of Twitter. For those unfamiliar with Twitter, it’s a bit of a mix between an Internet forum and Instant Messaging (watch this video for a better example.) Paul, the interested marketeer, points out that:

 

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Posted on May 26, 2008 02:44 PM by southw138.
Filed in Travel Blog under southwest airlines.
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