« Sexy New Dreamliner 787 | Main | Boarding A Plane Or Boarding A Horse? »
September 06, 2007
Shut Up And Fly The Planes
A look at some changes in customer service and public relations at Northwest Airlines.
An article in Crain’s Detroit says Northwest Airlines has taken “a quiet approach” to repairing its image after this summer’s flight delays. The airline recently agreed to trim its schedule, cut pilot flight hours and is offering them overtime and bonuses in addition to bringing back furloughed pilots and hiring new ones, it added.
|
Related Products: |
Read more from this blogger: |
Posted on September 6, 2007 11:41 AM by northw137.
Filed in Travel Blog under northwest airlines.
Permalink 
| Comments (1)
Comments
I've just spent my whole morning being treated shabbily by Northwest Airlines customer service representatives.
I've been a Worldperks Member since the late '90's and have had my share of rude customer service from this company. Today is the final straw. I'm not as masochistic as I thought I was. Enough is enough. These companies need to understand that as a paying customer, they at least need to treat us with decency. Enough already.
Posted by: CDReyes at November 14, 2007 10:45 AM
