Travel Blog

Well I got the situation escalated to a coordinator ( who is the equivalent of a manager?? ) at Delta. A southernly woman named Carla without any of the southern charms or hospitable manners. She was far less helpful than Robin and started to talk to me about policies. When I pleaded to her sense of empathy and asked her if she wouldn't be upset if she were in the same situation, her response threw me over the edge : "I don't let little things like this get to me."