Travel Blog

WHAT CUSTOMER SERVICE .. I AM APPALLED.. YOUR AIRLINE KNOWLINGLY AND WILLINGLY PUT PASSENGERS ON A PLANE FROM BURLINGTON VT TO NEW YORK CITY JFK.. WHEN BEFORE THEY EVEN TOOK OFF FROM VT THE FLIGHTS WERE CANCELLED IN NEW YORK.. MY MOTHER WHO IS 63 YEARS OLD IS NOW IN JFK AIRPORT NOT KNOWING WHAT TO DO .. SHE WENT TO YOUR CUSTOMER SERVICE DESK AND GOT THE OH SORRY ITS THE WEATHER EXCUSE.. OK I UNDERSTAND THE WEATHER.. BUT SHE NEVER HAD TO LEAVE VERMONT... SHE COULD HAVE REARRANGED HER FLIGHTS TO TOMORROW.. BUT NOW SHE IS IN NYC .. AND HAS NOT TRAVELLED VERY OFTEN .. SHE IS UNCOMFORTABLE DOES NOT FEEL SAFE.. SHE ASKED ABOUT A HOTEL DISCOUNT OFFER.. AND WAS TOLD SORRY ABOUT YOUR LUCK .. I HAVE ALWAYS BEEN SATISFIED WITH JETBLUE BUT THIS IS OVER THE TOP.. I DO NOT KNOW WHY AND NEVER WILL KNOW WHY YOU SENT THAT PLANE TO NY. WE WILL NO LONGER USE JET BLUE I'M SURE YOU CAN AFFORD THE LOSS WE ONLY FLY JET BLUE 15-20 TIMES PER YEAR.. THIS IS UNACCEPTABLE .. YOUR LAME APOLOGIES WILL NOT WORK .. I HAVE SOME VERY GOOD FRIENDS IN THE PUBLISHING WORLD .. AND WILL BE WRITING TO THEM NEXT.. MAYBE YOU HAVE HEARD OF THEM GANNETT PUBLISHING.. THEN I WILL BE WRITING A LETTER TO THE ATTORNEY GENERAL .. I FEEL YOU HAVE STEPPED OUTSIDE YOUR LEGAL BOUNDRY HERE AS YOU KNEW THE FLIGHTS LEAVING NEW YORK WOULD BE CANCELLED..AND CHOSE TO FLY PEOPLE WITH OUT GIVING THEM THE OPTION TO NOT GO.. GIVEN THIS OPTION MY MOTHER WOULD HAVE STAYED HOME WHERE SHE WOULD BE SAFE UNTIL THE WEATHER BROKE .. SHE DID ASK IN VT AND THEY SAID OH NO YOU WILL GET OUT OF NEW YORK.. NO PROBLEM .. NY MOTHER IS NOT A FREQUENT TRAVELLER.. SHE DOES NOT KNOW THE DANGER OF NYC.. AND IS VERY SCARED AND HAS NO SUPPORT FROM YOUR PEOPLE..
ALL WE ASKED FOR WAS A VOUCHER FOR A DISCOUNT .. NOT A FREE ROOM .. WE ARE NOT UNREASONABLE.. BUT THIS WAS TOTALLY UNACCEPTABLE... AND UNECESSARY !!!!