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January 23, 2007
Negative Is The New Positive
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on this blog panel which includes Angela Vargo from Southwest Airlines.
Southwest Airlines is lucky to have Angela Vargo who spearheaded the Southwest Nuts about Southwest group blog all the way to the executives and now has a thriving group blog that even includes customers blogging. At one point, the CEO left a post brainstorming about changing the open seating policy to an assigned seating policy. There were hundreds of comments that rejected the notion and Southwest was able to build better service from listening to this interactive focus group.
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Posted on January 23, 2007 02:50 PM by southw138.
Filed in Travel Blog under southwest airlines.
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