« Mass Transit | Main | Runaway Locations »
August 17, 2005
United Versus Southwest
Service is one differentiator between United and Southwest.
Tom Peters' blog has a great story about a recent experience on United Airlines: A grandmother was supposed to fly to Denver to meet her 13 year-old grandaughter and fly on to Washington D.C. for a vacation together. When the grandmother's flight to Denver was cancelled and arrangements were made to meet up w/ the grandaughter in Washington, the mom asked United to provide services for the unaccompanied girl free of charge. United's response: "We can't waive any fees because we are in bankruptcy"!
|
Related Products: |
Read more from this blogger: |
Posted on August 17, 2005 05:42 PM by united140.
Filed in Travel Blog under united airlines.
Permalink 
| Comments (0)
