Travel Blog

If Travelocity wants any of US dollars, they'll use Americans for support people. Dealing with the people from India just doesn't get the job done.

I am an American and I have been a Travelocity member for years. In October, 2007 I had the misfortune of speaking to their customer service people in India. I could not understand the person. After many attempts at trying to understand what he was saying, I told him I couldn't understand him and asked to speak with someone else that could speak English. The rep kept avoiding the issue. I'm a very patient person and work with people from all over the world.

I finally ended up calling the airlines and resolving the problem with them (in 15 minutes).

I will NEVER use Travelocity again,... EVER. They are a complete waste of time,... and money.

Now their Indian marketing department is calling me. lol.

Calling travelocity is the most annoying experience I have. Even worst than calling the IRS.

And why in the world they don't have email service for questions and answers?

I will never use Travelocity again.

That’s great that you are teching technology to kids! I just found your blog and it’s really good! I’m going to read more posts!

I'm not an American, and I respect and understand why with all the blogs i've read, high percentage give negative feedbacks about outsourcing to foreign countries. But, I deeply understand my Asian fellowmen. Outsourcing open-up a lot of opportunities to them. This may mean nothing for Americans but this means a lot to outsourced Asians. With every bad words they heard, with every foul words they receive, with all the discrimination, they still tend to work hard and give their best.

Poor voice quality (VOIP) and the awkward Indian accent that all the "Jason", "Victor' and other obviously non-American Indians working for Travelocity have, it all makes dealing with Travelocity's "customer support" very annoying.

Combine that with the incessant self-promoting on-hold messages while in queue, and you get the picture.

Bring support back to the US!

Poor voice quality (VOIP) and the awkward Indian accent that all the "Jason", "Victor' and other obviously non-American Indians working for Travelocity have, it all makes dealing with Travelocity's "customer support" very annoying.

Combine that with the incessant self-promoting on-hold messages while in queue, and you get the picture.

Bring support back to the US!

I am a Travelocity employee and customer. Just dealing with loosing my job is difficult enough to handle; NOW waiting almost an hour for someone to answer the phone or for the WNS agents to understand me correctly is EVEN WORSE! THIS MOVE MADE BY TRAVELOCITY AND ALL OTHER COMPANIES THAT HAS OUTSOURCED THEIR BUSINESS TO INDIA...I HOPE THEY AL FLOP!

Hi nice travelling blog. i was passing by to get some informaiton about bpo. please get me a reply?
yours sanjive

I beg to differ... canceling one hotel prior to securing another and then not being able to get the original hotel room back and not having a room is not my idea of "outsourcing done right." Gag. Keep the jobs here where I'll be off the phone in 20 min not 70!