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May 25, 2005
Deutsche Lufthansa
Some of my friends like flying Lufthansa more than United, which is great when they use United miles.
Germany’s Deutsche Lufthansa is Europe’s #3 passenger airline. It is also the world’s #2 cargo airline behind FedEx. Including code-sharing agreements, Lufthansa serves about 330 destinations in more than 90 countries. It flies about 370 aircraft. With hubs in Frankfurt and Munich, the carrier is part of the Star Alliance that includes United Airlines, Air Canada, and All Nippon Airways. Lufthansa also has interests in travel-related businesses, including ground services, catering, and leisure travel services. Lufthansa owns a stake in Amadeus, one of the world’s largest computerized airline reservation systems.
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Posted on May 25, 2005 04:25 PM by united140.
Filed in Travel Blog under united airlines.
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Don't use Lufthansa! I had such a frustrating experience with their online website reservation system and their customer service is non-existent. They don't even have a phone number for customer service!!!
Here's what happened-
I go online to buy 2 tickets in the evening (US time). Their website isn't working. I waste about 2 hours trying to get it to work. No luck. So, I call tech support- CLOSED!
So i call telephone reservations- they have higher prices and cannot match the online price even though i tell them their online site isn't working properly.
So, i send tech support an email about their website problem asking them to honor the price for the ticket on that day.
The next day, i go online and the ticket price has gone up $4 ($8 because i am buying 2 tickets). I call Lufthansa again explain the problems that i had and ask them if they will honor the price from yesterday. They said NO!
So, I asked to speak to a supervisor- they said NO again and gave me attitude!
So, Lufthansa made $8 more on my itcket but has lost a customer - a very unhappy one who has decided to tell as many people as possible about their terrible customer service! Don't fly Lufthansa!
Posted by: a at November 13, 2006 03:11 PM
