Travel Blog

This blogger detects big differences in service depending on how well things are going at corporate.

I found the same contrast up in the air. American Airlines is racing to the bottom as fast as they can. The staff has given up. No smiles, no service, no effort. Saving money is the order of the day. Jet Blue, on the other hand, continues to strive to get to the top. From the free wi-fi at JFK to the terminal they want to build there, to the snacks (they even suggest mixes--created by taking say, animal crackers and pretzels and mixing them up--even though it means people are taking twice as much!)

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Read more from this blogger: Race for the top, race to the bottom