March 29, 2005
United Airlines' Maintenance Division Wins Top Industry Award
United's maintenance and engineering division -- has been recognized as an industry- leader by winning the 2004 Charles B. Ryan Award for Business Innovation. The award will be presented on April 19 at Aviation Week's Maintenance, Repair and Overhaul (MRO) Conference in Dallas, Texas.
"United Services has very successfully taken a market-driven approach to MRO, shedding cost while growing its customer base, making it a deserving recipient of our annual Charles B. Ryan MRO Award," said Kenneth E. Gazzola, executive vice president/publisher-Aviation Week Group. "Challenging times led to innovation and inspired United Services with the courage to examine its MRO business and make significant strategic changes -- even exiting work segments where it could not be competitive and restructuring its collective bargaining agreements -- in order to focus its business and increase revenue."
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